Contact
Write to us
The fastest way to reach Neruta is email: [email protected]. Every message is read by a person, and we reply within one business day — usually much sooner.
Help us help you
Send the email from the address on your Neruta account so we can find you straight away. If the question is about a specific render, add the time it ran and the engine you picked; if it is about a payment, add the date and the amount. Screenshots are welcome. Please never send your password or full card number — we will never ask for them.
What we can sort out
Payments and receipts, credits that did not arrive, a render that looks wrong, refunds of unused purchased credits under the Refunds Policy, account access, data requests and account deletion. Reports of content that breaks the Acceptable Use Policy also go to this address — tell us what you saw and where.
Failed renders
You do not need to contact us when a render fails: its credits return to your balance automatically. Write only if the refund does not show up in your Activity list on the Credits page.
Billing questions before you buy
If you are not sure which pack fits how often you post, ask. We would rather help you pick the smaller pack than sell you credits you will not use.
Company details
We are a small team, and the inbox above is the one we actually work from. The legal details of the business behind Neruta — registered name, address and registration number — are printed in the footer of every page and on the checkout page.